Privacy Policy

Effective Date: January 1st, 2026

ThinClient Direct (“TCD”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information collected through our website and related business interactions.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit www.thinclientdirect.com or interact with our hardware, software, and related services.

1. Who We Are

ThinClient Direct is a provider of thin client hardware and endpoint software solutions for enterprise and business environments.

For purposes of applicable data protection laws, ThinClient Direct acts as the data controller for personal information collected through this website.

For privacy-related inquiries, please contact: +1(301) 338-8760

2. Categories of Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

You may provide information when you:

  • Submit a quote request
  • Register for a 45-day product trial
  • Contact sales or technical support
  • Subscribe to updates or newsletters
  • Complete a contact form

This information may include:

  • Name
  • Business email address
  • Company name
  • Job title
  • Phone number
  • Company size or industry
  • Any additional information you choose to provide

We do not intentionally collect sensitive personal information.

B. Website Usage and Analytics Data

When you visit our website, certain information is automatically collected through cookies and analytics tools, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Time spent on pages
  • Referral sources
  • Interaction behavior

We use analytics and marketing tools including:

  • Google Analytics (traffic and performance analysis)
  • Leadfeeder (B2B website visitor identification)
  • Leadinfo (company-level visitor insights)
  • Plerdy (behavioral analytics and user interaction tracking)

These tools help us understand how business users interact with our website and improve our content, products, and marketing effectiveness.

We may use Google Ads in the future for advertising and remarketing purposes.

Although a Meta (Facebook) Pixel was previously implemented, we are not currently conducting Meta advertising campaigns.

3. How We Use Personal Information

We use personal information for legitimate business purposes, including:

  • Responding to inquiries and quote requests
  • Providing product trials and onboarding support
  • Communicating about products, services, and updates
  • Improving website performance and user experience
  • Conducting business analytics and market research
  • Managing marketing and advertising campaigns
  • Maintaining security and preventing misuse

Where required by law, we rely on appropriate legal bases, including:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and secure our website
  • Analyze traffic and usage patterns
  • Improve functionality and user experience
  • Support marketing and advertising activities

For detailed information about the cookies we use and how you can manage your preferences, please review our Cookies Policy.

Where required by applicable law, non-essential cookies are deployed only after obtaining user consent.

5. Sharing of Information

We do not sell personal information.

We may share information with trusted third-party service providers that assist in operating our business, including:

  • Hosting and infrastructure providers
  • CRM and email marketing platforms
  • Analytics and visitor identification services
  • Advertising platforms (such as Google Ads)

These service providers are contractually obligated to protect personal information and use it only for authorized purposes.

We may also disclose information if required by law or to protect our legal rights.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Maintain business relationships
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Business contact data related to sales inquiries may be retained for ongoing relationship management unless deletion is requested.

7. International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

We take reasonable steps to ensure appropriate safeguards are in place for international data transfers in accordance with applicable data protection laws.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of personal data
  • Restriction or objection to certain processing
  • Withdrawal of consent where applicable

To exercise these rights, please contact: +1(301) 338-8760

We will respond in accordance with applicable legal requirements.

9. Security Measures

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission method is completely secure, and we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to external websites or partner platforms. We are not responsible for the privacy practices of third-party websites.

We encourage users to review the privacy policies of those sites separately.

11. Children’s Privacy

Our products and services are intended for business and enterprise use.

We do not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes.

Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have questions about this Privacy Policy or how we process personal information, please contact:

ThinClient Direct

23204 Rainbow Arch Drive, Clarksburg, MD 20871

+1(301) 338-8760